Customer Support

If you could not find the solution to an issue in the Troubleshooting section, Disney Interactive Customer Support offers a variety of support options. To help solve the problem quickly, efficiently, and accurately, please have the following information available: 

Name and version of the program

Computer brand and model name

Sound card brand and model name

Video card brand and model name

Information on other peripherals you are using (printers, modems, joysticks)

The length of time since the system’s drivers were last updated

A detailed description of the problem

Note any recent changes to your system

Please refer to the CD-ROM Insert for Telephone numbers to the below Customer Support options.

Internet Support

The Disney Interactive Customer Support Web Site contains a variety of information that can used to help your system run Disney Interactive programs with the best possible performance. To access information about Disney Interactive programs on the World Wide Web, point your browser to www.ultimateridegame.com and click on the Customer Support link. You may also e-mail a Disney Interactive Customer Support representative at interactive.support@disneyonline.com.

Automated Telephone Support

This service is available 24 hours a day in the US and Canada. Using a touch-tone phone, you can obtain answers to some of the most frequently asked questions regarding Disney Interactive programs. If you need additional information, our Customer Support staff for the US and Canada is available Monday through Friday from 7:30 a.m. to 5:30 p.m. (Pacific Time).

Mailing Address

If you wish to write to us, our address is: Disney Interactive Customer Support, 500 South Buena Vista Street, Burbank, CA 91521-8139.

Fax Support

Our fax machine is available 24 hours a day.

TDD Support

Our Customer Support for the hearing impaired is available by telephone Monday through Friday from 7:30 a.m. to 5:30 p.m. (Pacific Time).